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Keeper™ is the best application available to safely store your secret passwords, account numbers, website logins, notes, lists and other business or personal information on your laptop or desktop computer.
Military-grade 128-bit AES encryption
One-click Sync to your iPhone, iPod Touch or Android Phone
Downloadable 15-day FREE Trial (no sync)
Keeper's strong encryption (approved special export classification by the U.S. Department of Commerce) allows data to be safely and securely stored on the hard drive of your computer, not online. With a simple user interface and one-click sync to your mobile device, you'll always have your vital information on hand.
Sync Keeper to one or more mobile devices over your home or office network with Keeper Mobile Edition. FREE for iPhone, iPod Touch and Android devices.
1. How do I install Keeper Desktop on a PC?
To install Keeper Desktop please download the 'Keeper Password & Data Vault - Desktop Edition For Windows 2000/XP/Vista' software from our website at www.callpod.com/downloads. Once the download has finished run the installation file and follow the installation wizard. Once installed the program will be located in your start menu under All Programs > Callpod.
2. How do I install Keeper Desktop on a Mac?
To install Keeper Desktop please download the KeeperDesktop.DMG file from our website at www.callpod.com/downloads. Once downloaded mount the program by double clicking on the file. Then drag the Keeper icon to the 'Applications' folder. To open the application go to 'Applications' and double click on 'Callpod Keeper'. To mount the program in your dock please click and drag the icon to the dock.
3. Does any of my data stored in Keeper™ Desktop get saved online or on a website?
No. Your encrypted data is only stored on your PC or Mac computer and on your mobile device if you are using the sync feature.
4. What do I do if I forget my password?
If you forget your password, you will not be able to restore your data or get into the Keeper Desktop program. Customer support does not have access to your password or data.
If "Self-Destruct" is on, you may clear out the data in Keeper Desktop and begin using it again by deliberately entering the wrong password 5 times and allowing the data to "self-destruct." Keeper will reset itself, and prompt you for a new master password and open a new empty database.
If you have "Self-Destruct" turned off, you may clear out the data in Keeper Desktop and begin using it again by deleting the files located in the Keeper directory (default location for Windows - C:\Documents and Settings\[NAME OF PC]\KeeperData default location for MAC - /Users/[NAME OF MAC]/KeeperData.)
5. What is "Self-Destruct" Mode?
Self-Destruct Mode is an important feature of Keeper desktop which prevents a person from accessing your private data. If your password is entered incorrectly 5 times, self-destruct will initiate and immediately erase all of your data. The default setting for Self-Destruct is ON. To enable/disable this feature, go to the "Settings" Tab in Keeper Desktop.
Your data is not erased by activating or deactivating this feature. If you have performed a backup or export, your data may be recovered by performing a restore within Import/Export tab.
6. How does the trial version differ from the regular version?
The trial version allows you to enter data and encrypt it for 15 days, but it will not allow you to sync to a mobile device or export the data to a different file format.
After 15 days you are logged out the application, but your information is still stored encrypted within in it. To log back in you need to purchase a license key.
7. Why does my Keeper Mobile not have an 'activate sync now' button in the 'options' tab?
To use the sync feature within Keeper Desktop you must have Keeper Mobile V3.0. Previous versions do not have the 'activate sync now' feature. To update your Keeper Mobile device please open iTunes and click 'Applications' then at the bottom of the window you will see X number of updates available. Click on that to view the update for Keeper Mobile.
8. How many licenses do I get for $29.95?
For $29.95 you get one license key that can be used on up to two computers. If you would like purchase more license keys please place another order at http://www.callpod.com/products/keeper_desktop.
9. Is there a monthly fee for Keeper Desktop?
No. There is a one time payment of $29.95 to purchase Keeper Desktop.
10. Can I purchase Keeper Desktop through iTunes?
Keeper Desktop is only available through Callpod's website at www.callpod.com.
11. Can I sync multiple devices with one Keeper Desktop?
Yes, you can sync multiple devices with Keeper Desktop if they are running Keeper Mobile.
12. What devices can I sync to Keeper Desktop?
Currently you can sync any number of iPhone or iPod Touch devices to Keeper Desktop.
Callpod is developing Keeper Mobile for Blackberry and Android devices which will allow you to sync many different devices with Keeper Desktop.
13. Keeper Desktop automatically logs me off while i am reading my data, is there a way i can change this?
To change the Auto-Logout Timer please go to the settings timer and change the amount of seconds of inactivity before the program logs you out.
14. How do i import data from another password software application?
To import data from another software program make sure you are able to export the data first. Then open that data in an excel document and make sure it is formatted to four columns. Then go to 'File' > 'Save As' > and use the 'save as type' drop down to save as 'Text tab delimited'. Within Keeper go to the Import/Export tab and choose Import from Plaintext Test file and choose the file you just saved.
15. How do i delete an entry in Keeper Desktop?
To delete an entry in Keeper Desktop choose the entry you wish to delete and then click the delete button, alternatively you could press Ctrl+D on a PC or command+D for Mac.
To delete an entry so it shows on both a Keeper Desktop and Keeper Mobile you must erase the entry on both platforms otherwise when you sync you will copy across the deleted file.
16. I synced by Keeper Mobile with Keeper Desktop and now all my data is scrambled, can i get it back?
The reason for the occurrence is due to an incompatible encryption algorithm from an early release of the Mobile application.
Step 1. Please click this link which opens a form in a new window of your web browser.
Step 2. Follow the steps on this new page and it should properly restore the original data which was on your iPhone prior to performing a sync.
Step 3. Now that your iPhone data has been restored, please follow these steps:
3a. On your iPhone, go to the Options tab and turn encryption OFF. Then, turn encryption ON. This will re-encrypt all of your data using the most up-to-date algorithm.
3b. On your desktop app, delete all the records (in the Import/Export screen)
3c. Now just perform a sync as usual, by using the "Mobile Sync" tab of Desktop App and the Mobile Sync screen on your iPhone.
This time when you sync, it should work perfectly. Please let us know if you encounter any issues during this process.
To install Keeper Desktop please download the 'Keeper Password & Data Vault - Desktop Edition For Windows 2000/XP/Vista' software from our website at www.callpod.com/downloads. Once the download has finished run the installation file and follow the installation wizard. Once installed the program will be located in your start menu under All Programs > Callpod.
2. How do I install Keeper Desktop on a Mac?
To install Keeper Desktop please download the KeeperDesktop.DMG file from our website at www.callpod.com/downloads. Once downloaded mount the program by double clicking on the file. Then drag the Keeper icon to the 'Applications' folder. To open the application go to 'Applications' and double click on 'Callpod Keeper'. To mount the program in your dock please click and drag the icon to the dock.
3. Does any of my data stored in Keeper™ Desktop get saved online or on a website?
No. Your encrypted data is only stored on your PC or Mac computer and on your mobile device if you are using the sync feature.
4. What do I do if I forget my password?
If you forget your password, you will not be able to restore your data or get into the Keeper Desktop program. Customer support does not have access to your password or data.
If "Self-Destruct" is on, you may clear out the data in Keeper Desktop and begin using it again by deliberately entering the wrong password 5 times and allowing the data to "self-destruct." Keeper will reset itself, and prompt you for a new master password and open a new empty database.
If you have "Self-Destruct" turned off, you may clear out the data in Keeper Desktop and begin using it again by deleting the files located in the Keeper directory (default location for Windows - C:\Documents and Settings\[NAME OF PC]\KeeperData default location for MAC - /Users/[NAME OF MAC]/KeeperData.)
5. What is "Self-Destruct" Mode?
Self-Destruct Mode is an important feature of Keeper desktop which prevents a person from accessing your private data. If your password is entered incorrectly 5 times, self-destruct will initiate and immediately erase all of your data. The default setting for Self-Destruct is ON. To enable/disable this feature, go to the "Settings" Tab in Keeper Desktop.
Your data is not erased by activating or deactivating this feature. If you have performed a backup or export, your data may be recovered by performing a restore within Import/Export tab.
6. How does the trial version differ from the regular version?
The trial version allows you to enter data and encrypt it for 15 days, but it will not allow you to sync to a mobile device or export the data to a different file format.
After 15 days you are logged out the application, but your information is still stored encrypted within in it. To log back in you need to purchase a license key.
7. Why does my Keeper Mobile not have an 'activate sync now' button in the 'options' tab?
To use the sync feature within Keeper Desktop you must have Keeper Mobile V3.0. Previous versions do not have the 'activate sync now' feature. To update your Keeper Mobile device please open iTunes and click 'Applications' then at the bottom of the window you will see X number of updates available. Click on that to view the update for Keeper Mobile.
8. How many licenses do I get for $29.95?
For $29.95 you get one license key that can be used on up to two computers. If you would like purchase more license keys please place another order at http://www.callpod.com/products/keeper_desktop.
9. Is there a monthly fee for Keeper Desktop?
No. There is a one time payment of $29.95 to purchase Keeper Desktop.
10. Can I purchase Keeper Desktop through iTunes?
Keeper Desktop is only available through Callpod's website at www.callpod.com.
11. Can I sync multiple devices with one Keeper Desktop?
Yes, you can sync multiple devices with Keeper Desktop if they are running Keeper Mobile.
12. What devices can I sync to Keeper Desktop?
Currently you can sync any number of iPhone or iPod Touch devices to Keeper Desktop.
Callpod is developing Keeper Mobile for Blackberry and Android devices which will allow you to sync many different devices with Keeper Desktop.
13. Keeper Desktop automatically logs me off while i am reading my data, is there a way i can change this?
To change the Auto-Logout Timer please go to the settings timer and change the amount of seconds of inactivity before the program logs you out.
14. How do i import data from another password software application?
To import data from another software program make sure you are able to export the data first. Then open that data in an excel document and make sure it is formatted to four columns. Then go to 'File' > 'Save As' > and use the 'save as type' drop down to save as 'Text tab delimited'. Within Keeper go to the Import/Export tab and choose Import from Plaintext Test file and choose the file you just saved.
15. How do i delete an entry in Keeper Desktop?
To delete an entry in Keeper Desktop choose the entry you wish to delete and then click the delete button, alternatively you could press Ctrl+D on a PC or command+D for Mac.
To delete an entry so it shows on both a Keeper Desktop and Keeper Mobile you must erase the entry on both platforms otherwise when you sync you will copy across the deleted file.
16. I synced by Keeper Mobile with Keeper Desktop and now all my data is scrambled, can i get it back?
The reason for the occurrence is due to an incompatible encryption algorithm from an early release of the Mobile application.
Step 1. Please click this link which opens a form in a new window of your web browser.
Step 2. Follow the steps on this new page and it should properly restore the original data which was on your iPhone prior to performing a sync.
Step 3. Now that your iPhone data has been restored, please follow these steps:
3a. On your iPhone, go to the Options tab and turn encryption OFF. Then, turn encryption ON. This will re-encrypt all of your data using the most up-to-date algorithm.
3b. On your desktop app, delete all the records (in the Import/Export screen)
3c. Now just perform a sync as usual, by using the "Mobile Sync" tab of Desktop App and the Mobile Sync screen on your iPhone.
This time when you sync, it should work perfectly. Please let us know if you encounter any issues during this process.
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Keeper Download
Keeper Desktop may be downloaded for a free 15-day limited trial from the downloads page.
Contact Us
Use our online contact form or call 1.800.951.CPOD from 8:30AM-5PM CST. Mailing Address:
Callpod, Inc.
850 W. Jackson Blvd.
Suite 260
Chicago, IL 60607
Keeper Desktop may be downloaded for a free 15-day limited trial from the downloads page.
Contact Us
Use our online contact form or call 1.800.951.CPOD from 8:30AM-5PM CST. Mailing Address:
Callpod, Inc.
850 W. Jackson Blvd.
Suite 260
Chicago, IL 60607
